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Call Center Agent at Merchants Company
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Competencies
Skilled in engaging with customers professionally, resolving issues, and ensuring positive service experiences.
Experienced in performing administrative duties, record keeping, and managing reception services efficiently.
Effective in conveying information clearly and professionally in diverse customer interactions.
Capable of accurately capturing and managing data related to customer interactions and administrative tasks.
Education
Summary
Motivated professional with experience in customer service, office administration, and data management. Committed to delivering excellent service and supporting operational efficiency.
Key Achievements
- Handled outbound customer calls with professionalism, ensuring accurate order tracking and information dissemination.
- Maintained high standards of customer service, enhancing client satisfaction and loyalty.
- Ensured compliance with company procedures, contributing to efficient call center operations.
Experience
Call Center Agent
Handling outbound calls professionally to The Courier Guy to track customer orders. Provide accurate information about products and services. Follow company procedures and customer service standards. Meet daily and monthly call centre performance targets. Answer incoming customer calls in a professional and friendly manner
Admin Clerk (EPWP Intern)
Perform all mortuary administrative duties. Provided good professional customer service. Do tracing of families for unclaimed dead bodies. Ensure effective reception service. Ensured accuracy in capturing important information