This is my profileContact via CazVidThis profile is written in Spanish
Guedia
Welcome to CazVid!
Contact
Competencies
Experiencia demostrada en Handling inbound and outbound calls.
Experiencia demostrada en Managing live chats and emails.
Experiencia demostrada en Troubleshooting technical issues.
Experiencia demostrada en Assisting customers with refunds, reshipments, and returns.
Experiencia demostrada en Managing Jira tickets and other support tools.
Education
Languages
Experience
Administration assistant
Supporting investor relations by managing communication through email, Preparing investor reports (summaries, updates, etc.), Designing investor-facing materials (presentations, pitch decks, whitepapers), Compiling reporting data across departments, Supporting investor distributions, Ensuring reporting deadlines are met per agreements, Coordinating investor events, Handling outreach communications, Tracking tax documents in excel, Organizing internal processes, Conducting market research, Assisting with administrative tasks and special projects
Customer service agent
Handle incoming chats, emails, Jira tickets, Password reset, Refunds, Reshipments, Booking medical appointments, Purchases, Add prescriptions in medical records
Teacher
Creating lesson plans that meet curriculum guidelines of the government, Developing exams, Doing interviews and hiring new staff to the bilingual area, Leading parent-teacher meetings, Observing students to evaluate their abilities, strengths, and weaknesses, Teaching 7th to 11th-grade students subjects like Literature, and History
Referral agent
Process the patient information to specialists and other healthcare services, Verify insurance information for patients, Collaborate with healthcare providers to assess patients' needs, Coordinating appointments
Academic coordinator and teacher
Teaching History, Literature from 7th grade to 11th
Technical Support Comocast
Provided technical support for customers, Troubleshooting issues related to products and services, Delivered solutions to improve customer satisfaction, Handle incoming calls, tickets, make refunds, reshipments, track items, reset passwords, remote control configuration and TV channels, Apply trouble shootings
Teacher
Teaching bilingual classes Sciences, Literature, and Language
Redaction editorial Assistant
Assisted in writing and editing articles for publication, Collaborated with editors and reporters to ensure content quality, Make corrections for grammar, spelling, and facts, Research images, background information, and new titles, Plan, manage, and implement publication schedules, Communicate with authors, marketing staff, designers, and printers
Customer Service Agent & Technical Support
Provided customer service and technical support to clients, Troubleshot issues and resolved customer inquiries efficiently
Financial Advisor (Sales Department)
Sold credit cards and financial products to clients, Worked face-to-face, door-to-door, and made outbound calls to generate sales, Worked under pressure with sales targets, consistently meeting goals
Customer Service Representative & Inventory Manager
Provided customer support, helping clients with purchases and inquiries, Managed inventory, ensuring stock levels and product availability
Telemarketing Agent (Vacation Club)
Managed outbound calls to customers, promoting vacation packages, Handled customer inquiries and provided information about hotel services