Gislena - Project Manager with 10+ years of experience in software development

Oversees planning, execution, and delivery of software projects ensuring milestones are met.

Coordinates and motivates diverse teams towards common project goals.

Maintains clear and effective communication with clients and team members.

Applies Agile principles in project planning and implementation to improve adaptability.

Provided bilingual support and solutions via phone, email, and live chat (outbound, and inbound calls), Coordinated virtual meetings with international clients., Managed internal databases and monitored account status using CRM and SAP., As a quality agent have the role to ensure that products, services, or processes meet certain quality standards., Maintain and update marketing asset libraries, Perform other marketing tasks as assigned, Collaboration with sales team to understand they needs, and lead status., To monitor the arrival of new leads into the client portfolio through CRM software, and through email campaigns, online ads, and other channels., Guide new clients through the setup or integration process, Ensure ongoing communication with Team Leads and Managers, Analyze performance and followers on the company's website

Use financial software and databases to maintain accurate records of customer accounts and collection activities., Design and implement reports of metrics for better control of revenue through SAP and CRM, Oracle, QuickBooks., Analyze customer accounts to identify delinquencies and implement effective collection strategies.