Giselle - Appointment Setter & Virtual Assistant with 6+ years in healthcare & customer service

Santa Bárbara, Santa Bárbara Department, HondurasRemoteen

Handled confidential patient information and managed electronic health records in healthcare settings.

Provided high-volume customer service including issue resolution, transaction processing, and subscription management.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced appointment setter and virtual assistant with over 6 years in healthcare and customer support roles, specializing in healthcare data management, customer relations, and administrative support.

Video Resume

Key Achievements

Experience with HIPAA compliance, medical information handling, and healthcare platform navigation.

Skills

Customer ServiceExpert

Delivered empathetic and attentive support to customers and patients across healthcare and retail environments.

Virtual AssistanceAdvanced

Performed appointment setting, managing schedules and providing administrative support remotely.

Microsoft Office SuiteAdvanced

Proficient in Word, PowerPoint, and basic Excel for document preparation, presentations, and data handling.

CRM ManagementIntermediate

Experience with CRM tools like Zoho for managing customer and patient communications.

Healthcare Data Management

Experience

Remote Reps | Temporal Project

Eleos Staffing Solutions | Valley Oaks, Las Vegas Nevada

Mar. 2022 - Mar 2023

Handle medical information, HIPAA regulations, Sending messages to providers to follow up medications refills process, Experience with the dialer Web Agent

Freelance

Allied Global| Priceline and Xirius xm

Feb 2022 - Jul 2022

Provided exceptional customer service in a high-volume environment, addressing inquiries, resolving issues, and ensuring a positive shopping experience, Managed subscriptions or related concerns, including availability and promotional packages, Implemented and enforced safety protocols to ensure a...