This is my profileContact via CazVid
Giselle
Appointment Setter & Virtual Assistant with 6+ years in healthcare & customer service
Video resume
Contact
Competencies
Delivered empathetic and attentive support to customers and patients across healthcare and retail environments.
Performed appointment setting, managing schedules and providing administrative support remotely.
Proficient in Word, PowerPoint, and basic Excel for document preparation, presentations, and data handling.
Experience with CRM tools like Zoho for managing customer and patient communications.
Handling electronic health records, medical billing, and compliance with HIPAA and other regulations.
Education
Summary
Experienced appointment setter and virtual assistant with over 6 years in healthcare and customer support roles, specializing in healthcare data management, customer relations, and administrative support.
Key Achievements
- Handled confidential patient information and managed electronic health records in healthcare settings.
- Provided high-volume customer service including issue resolution, transaction processing, and subscription management.
- Experience with HIPAA compliance, medical information handling, and healthcare platform navigation.
Experience
Remote Reps | Temporal Project
Handle medical information, HIPAA regulations, Sending messages to providers to follow up medications refills process, Experience with the dialer Web Agent
Freelance
Provided exceptional customer service in a high-volume environment, addressing inquiries, resolving issues, and ensuring a positive shopping experience, Managed subscriptions or related concerns, including availability and promotional packages, Implemented and enforced safety protocols to ensure a...