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Customer Support Specialist with diverse communication and technical skills
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Competencies
Utilized effective verbal and written skills to assist customers and explain technical details.
Maintained high-quality service standards through proactive support and issue resolution.
Managed multiple responsibilities such as handling calls, chat support, and billing tasks simultaneously.
Provided troubleshooting assistance and status updates for satellite internet services.
Education
Languages
Summary
Experienced in client communication, billing explanation, and technical support with a focus on satellite internet services.
Key Achievements
- Handled customer inquiries via chat and calls, providing timely support
- Explained billing details and generated payment codes for clients
- Provided technical support for satellite internet services and managed service information
Experience
Atención a cliente mediante chat y llamadas, Explicación de facturas, Generación de códigos de pago, Transferencia de llamadas, Soporte técnico de internet satelital, Información de estado del servicio, Generación de tokens de navegación