Gilberto - Bilingual Customer Service Advisor with experience in Sales and Tech Support

Mexico City, Mexico City, Mexicoen

Provided bilingual support across multiple companies, handling diverse customer inquiries.

Supported billing and technical issues, ensuring customer satisfaction and issue resolution.

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Summary

Dedicated bilingual advisor with extensive call center work spanning sales, tech support, and billing. Experienced in managing diverse customer needs while communicating fluently in Spanish and English. Skilled in troubleshooting, customer satisfaction, and computer applications.

Key Achievements

Gained extensive experience in call center environments and developed multilingual communication skills.

Skills

Customer ServiceAdvanced

Handled customer inquiries and issues in sales and technical support for various companies.

Bilingual CommunicationExpert

Fluent in Spanish and English, providing clear communication in a multicultural support setting.

Technical SupportIntermediate

Provided technical assistance related to billing and service info in a call center environment.

Computer SkillsIntermediate

Proficient in Windows, Excel, and Word for documentation, reporting, and communication tasks.

Languages

Spanish(Fluent)

Experience

Bilingual advisor

Tech Mahindra

November

Sales, Tech support billing info

Bilingual Advisor

MGM staffing S de RL de CV

10/05/2022 - 06/23/2023

Bilingual advisor

CCSI Call Center Services International

9/29/2022 - 9/22/2023

Bilingual advisor

DHL EXPRESS Mexico SA de CV

11/16/2016 - 9/06/2022

Bilingual advisor

Servicios SSI integrales, S de R.L. de C.V.

08-15-2011 - 11-16-2012

Education

Bachelor degree

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