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Gerson
Customer Service Specialist with 6+ years of experience in logistics and client support
Video resume
Customer service
Work experience
Contact
San Pedro Sula, Cortés Department, Honduras
Open to remote
Available on CazVid
Competencies
Microsoft WordIntermedio
Used Microsoft Word for document creation and formatting in professional settings.
Microsoft ExcelIntermedio
Employed Excel for data management and reporting tasks within customer service roles.
Customer ServiceAvanzado
Performed front-line customer support, addressing client needs in various service contexts.
Communication SkillsAvanzado
Handled customer interactions effectively, providing assistance and resolving issues.
Problem SolvingIntermedio
Identified client needs and supported delivery coordination, especially in driver support roles.
Education
Bachillerato en Ciencias y Letras
Instituto Metropolitano Del Norte
Técnico Universitario Bilingüe en Call Center
CEUTEC
Técnico en Electrónica Industrial
INFOP
Languages
InglésIntermedio
Summary
Experienced in client support, logistics assistance, and upselling with over six years in the industry.
Key Achievements
- Provided driver support for Amazon, assisting with deliveries and locations
- Accumulated over six years in customer service roles, demonstrating commitment and expertise
- Gained experience in upselling, billing, and technical customer support across multiple companies
Experience
Intern
Molino Harinero Sula, S.A. DE C.V
Customer Service and Cashier, Warehouse
Diunsa
12 Nov 2017 - 12 Ene 2018
Atención Al Cliente, Bodega
Andifar
15 feb 2008 - 25 Jul 2008
Sales, internet service and cable service
Allied Global
10 Jun 2015 - 22 Feb 2016
Upselling, Billing Service, Customer Service
KM2
12 Feb 2018 - 20 Sept 2018
Customer Service
Startek
5 Nov 2018 - 28 Nov 2019
Lead Customer Experience Agent
Alorica
27 Jun 2022 - 10 Dec 2024
Skills
Microsoft WordMicrosoft ExcelCustomer ServiceCommunication SkillsProblem Solving
Published on CazVid - May 17, 2026