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Sales & Customer Service Professional with 5+ years in Telecommunications & Logistics
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Competencies
Utilized active listening and clear communication to resolve customer issues and build rapport.
Handled customer interactions during difficult situations, ensuring they felt supported and appreciated.
Proficient in Word, Excel, and Outlook for documentation, communication, and scheduling tasks.
Collaborated with shippers, carriers, and dispatchers to manage transportation schedules and market trend analysis.
Education
Languages
Summary
Detail-oriented professional with experience in customer service, sales, and logistics coordination. Skilled in communication, Microsoft applications, and operational support across telecom and logistics industries.
Key Achievements
- Established rapport with customers and suppliers, enhancing communication efficiency at Telus International.
- Developed skills in customer communication, addressing concerns, and fostering positive guest experiences at Telus.
- Managed logistics operations by coordinating with shippers, carriers, and dispatchers, maintaining knowledge of market trends at FletesUSA.
Experience
Sales Representative
Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers., Competency in Microsoft applications, including Word, Excel, outlook.
Customer Service
Learn how to communicate with customers when they are having difficult times and relate to them to help guests feel assisted and appreciated.
Broker Logistics
Collaborating with shippers, carriers, and dispatchers to manage scheduled collections and drop-offs., Maintaining current knowledge of market trends in the transportation marketplace.