Experienced customer service professional skilled in handling inquiries, resolving issues, and ensuring customer satisfaction. Adept at communicating clearly, managing multiple systems, and maintaining professionalism under pressure.
Provided comprehensive support, resolved issues efficiently, and documented interactions accurately.
Practiced clear verbal and written communication, active listening, and attention to detail in interactions.
Applied conflict resolution techniques to manage customer concerns effectively.
Collaborated with team members to ensure customer needs were met efficiently.
Concentrix
Handled inbound customer service inquiries., Resolved customer issues efficiently while maintaining high satisfaction ratings., Managed multiple systems simultaneously while communicating with customers.
Teleperformance
Provided front-line support to customers regarding products and services., Documented customer interactions using tools., Demonstrated empathy, patience, and professionalism in high pressure situations.
Bachelor's Degree
Managed multiple systems simultaneously to support customer service processes.