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German
Customer Service Rep with 8 years in BPO & Insurance
Video resume
Customer service representative
Good knowledge on medical billing and medical appointment setup as needed. Customer complaint and appeal support
Contact
Madrid, Madrid, España
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support to customers in insurance and medical billing contexts, resolving issues and maintaining satisfaction.
Bilingual CommunicationAdvanced
Utilized Spanish and English fluency to assist clients and translate for insurance processes.
Medical Billing & Appointment SetupIntermediate
Assisted with healthcare billing tasks and scheduling appointments as needed within customer service roles.
Insurance Support & Issue ResolutionIntermediate
Handled insurance-related inquiries, appeals, and problem-solving for clients.
Supervisory SkillsBeginner
Gained experience in supervisory responsibilities, overseeing aspects of customer service operations.
Summary
Experienced bilingual customer service representative with 8 years in the BPO and insurance sectors, specializing in medical billing, appointment setup, and issue resolution.
Key Achievements
- Supported medical billing and appointment setup in healthcare customer service.
- Handled customer complaints and appeals multiple times, demonstrating conflict resolution skills.
- Gained experience in translation and supervisory roles within the insurance BPO industry.
Skills
Customer ServiceBilingual CommunicationMedical Billing & Appointment SetupInsurance Support & Issue ResolutionSupervisory Skills
Published on CazVid - May 17, 2026