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Customer Service Specialist with 2+ years in BPO and digital support
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Competencies
Skilled in active listening, problem-solving, and handling high-pressure customer interactions.
Effective in verbal and written communication, maintaining a positive attitude and empathy.
Proficient in reviewing and editing content to highlight key moments and enhance engagement.
Experienced in managing transactions, invoicing, and ensuring cash accuracy and organization.
Education
Languages
Summary
Dedicated bilingual customer service representative with proven expertise in digital support, problem resolution, and content editing. Committed to delivering exceptional service and engaging content to enhance customer and viewer satisfaction.
Key Achievements
- Consistently met or exceeded performance metrics in high-volume inbound call environments.
- Provided empathetic and effective solutions, improving customer satisfaction scores.
- Transformed long-form videos into engaging short content, increasing viewer engagement on YouTube channel.
- Ensured transaction accuracy and customer satisfaction as a cashier, maintaining organized cash reconciliation.
Experience
Bilingual Customer Service Representative
experienced in high-volume inbound calls and digital support. Skilled in problem resolution, complaint handling, and active listening. Proven ability to meet performance metrics, follow procedures, and deliver excellent customer experiences in fast-paced environments
Bilingual Customer Service Representative
effective communication. active listening. problem-solving skills. Able to provide friendly, empathetic, and efficient service. maintaining a positive attitude under pressure. Committed to delivering an excellent customer experience, meeting quality objectives, and representing the company with professionalism and responsibility
Cashier
Experience in cash handling, cash and other payment methods, invoicing, and cash reconciliation. Responsible for providing quality customer service, ensuring transaction accuracy, organization, honesty, and compliance with company procedures
Short Video Editor
reviewed long-form video content to identify key moments and transform them into engaging short videos. focused on highlighting the most relevant parts while maintaining high quality standards. ensuring the final content was clear, attractive, and aligned with current digital media trends