Geovanny - Customer Support & Sales Supervisor with 10+ years in healthcare and travel

Applied in healthcare and hospitality contexts to assist patients and customers, ensuring high satisfaction.

Utilized in reservations and sales team leadership to meet and exceed sales and conversion targets.

Led and motivated sales teams, conducted performance evaluations, and provided ongoing training.

Handled scheduling, modifications, and confirmations for dental and hotel reservations.

Provided inbound customer support for a dental healthcare provider, assisting patients with billing inquiries and account-related questions., Scheduled, confirmed, and modified dental appointments while ensuring accurate data entry., Explained insurance coverage, payment options, and billing...

Led, coached, and motivated a team of sales agents to achieve revenue and performance targets., Monitored KPIs, call quality, and adherence to sales processes and company policies., Conducted performance evaluations, one-on-one coaching sessions, and ongoing training., Supported workforce...

Managed inbound sales calls for hotel reservations through the Priceline platform., Assisted customers with booking, modifying, and canceling hotel reservations., Applied sales techniques to upsell room upgrades, promotions, and additional services., Met and exceeded sales and conversion goals...