Abigail - Customer Service Specialist with 4+ years in Tech, Healthcare & Insurance

Hands-on experience managing customer inquiries and support via multiple platforms such as Salesforce, Zendesk, and ServiceNow.

Diagnosed and resolved workstation, app, and website access issues for healthcare professionals and customers.

Coordinated roadside assistance services, handled payment collection, and followed up for resolution.

Provided support via calls, chats, and emails across different accounts and industries.

Assisted customers of a U.S.-based food delivery company., Handled inquiries related to updating order status, getting in touch with restaurants and delivery personnel., Provided support in instances of missing orders, unable to locate the customer or dissatisfaction with the order.

Worked as a telephone agent for a health insurance company located in the United States., Provided assistance primarily to elderly clients calling to inquire about their health policy coverage, check the status of multiple claims, update or modify personal information, and address concerns or...

Assisted customers with scheduling and dispatching various roadside services for a U.S.-based vehicle insurance company., Provided information on rates and coverage for different types of policies., Collected payments over the phone, addressed customer complaints effectively, delivered suitable...