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George
Azure Support Specialist with broad customer service and technical expertise
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Competencies
Provided technical assistance for Active Directory, VPN, Office 365, and network security.
Delivered multilingual customer support, including claims management and customer engagement.
Supported Azure subscription management and troubleshooting.
Created and maintained informational resources for internal and customer use.
Education
Languages
Summary
Experienced in customer service, technical support, and sales, with hands-on experience supporting Microsoft Azure and Office 365. Bilingual in English and Portuguese, seeking opportunities in tech and customer service sectors.
Key Achievements
- Supported Azure subscribers with account management, billing, and technical issues at Microsoft.
- Resolved complex technical problems and managed escalated cases for Azure subscriptions.
- Contributed to internal knowledge base and customer self-service resources.
Experience
Azure Subscription Management Support
Provided support to Azure subscribers for issues related to the Azure portal, including account management, billing, and technical support., Resolved escalated cases and complex technical problems related to Azure subscriptions., Proactively identified and addressed potential issues to improve customer satisfaction., Created and maintained knowledge base articles for internal reference and customer self-service.