George - Customer Service Specialist with 5+ years in client support and coordination

Delivered client communication, managed escalations, and ensured customer satisfaction.

Utilized CRM tools for dispatching service requests and monitoring follow-ups.

Provided support in French, English, and Spanish, handling diverse customer inquiries.

Led teams, created performance targets, and trained new employees in customer service and conflict resolution.

Conducted consumer research and designed data collection methods for market analysis.

Provide non-medical consultation to healthcare professionals, ensuring accurate and timely guidance., Coordinate between healthcare professionals and internal departments to ensure timely resolution of urgent cases., Manage escalations and difficult situations with professionalism., Document,...

Provided multilingual (French, English, Spanish) support for technical and customer issues., Dispatched service requests to technical teams and monitored follow-up through CRM., Managed Tier 2 escalations and high-priority cases for the robot product line., Maintained compliance with KPIs (AHT,...

Acted as a liaison, providing product/service information and resolving issues efficiently., Managed incoming calls, built sustainable relationships, and exceeded sales quotas., Scheduled and coordinated client follow-ups to maintain service continuity.

Responded to customer queries in French, English, and Spanish via email with high accuracy., Assisted with refunds, compensations, and product exchanges., Promoted upsells and maintained customer satisfaction.

Led teams, created performance targets, and provided coaching and feedback., Took over escalation calls and ensured adherence to procedures., Assisted in coordinating schedules to optimize team performance.

Handled daily customer interactions in English, Spanish, and French., Trained new employees on conflict resolution, troubleshooting, and sales.

Coordinated academic operations and organized annual student events., Provided counseling, evaluations, and personalized student support.

Ensured classes adhered to methodology and learning standards., Developed strategies with administrative teams to improve student outcomes.

Conducted consumer research, created marketing reports, and identified trends., Designed and evaluated methods for data collection and analysis.

Processed number portability transfers for US telecom carriers., Conducted telephone surveys with American customers for market research.