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George
Customer Service Specialist with 5+ years in client support and coordination
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Competencies
Delivered client communication, managed escalations, and ensured customer satisfaction.
Utilized CRM tools for dispatching service requests and monitoring follow-ups.
Provided support in French, English, and Spanish, handling diverse customer inquiries.
Led teams, created performance targets, and trained new employees in customer service and conflict resolution.
Conducted consumer research and designed data collection methods for market analysis.
Education
Languages
Summary
Experienced customer service specialist with expertise in multilingual support, team management, and process streamlining, delivering effective client solutions across diverse industries.
Key Achievements
- Provided multilingual support across French, English, and Spanish at Shark Ninja, handling high-priority escalations.
- Led team performance initiatives and coached new employees in conflict resolution and troubleshooting at Concentrix.
- Streamlined customer communication processes and managed escalation resolution for Pfizer's healthcare professional consultations.
Experience
Customer Service Specialist
Provide non-medical consultation to healthcare professionals, ensuring accurate and timely guidance., Coordinate between healthcare professionals and internal departments to ensure timely resolution of urgent cases., Manage escalations and difficult situations with professionalism., Document,...
Customer Support Specialist
Provided multilingual (French, English, Spanish) support for technical and customer issues., Dispatched service requests to technical teams and monitored follow-up through CRM., Managed Tier 2 escalations and high-priority cases for the robot product line., Maintained compliance with KPIs (AHT,...
Customer Service Representative
Acted as a liaison, providing product/service information and resolving issues efficiently., Managed incoming calls, built sustainable relationships, and exceeded sales quotas., Scheduled and coordinated client follow-ups to maintain service continuity.
Customer Service Agent
Responded to customer queries in French, English, and Spanish via email with high accuracy., Assisted with refunds, compensations, and product exchanges., Promoted upsells and maintained customer satisfaction.
Team Leader
Led teams, created performance targets, and provided coaching and feedback., Took over escalation calls and ensured adherence to procedures., Assisted in coordinating schedules to optimize team performance.
Customer Service Representative
Handled daily customer interactions in English, Spanish, and French., Trained new employees on conflict resolution, troubleshooting, and sales.
Academic Coordinator
Coordinated academic operations and organized annual student events., Provided counseling, evaluations, and personalized student support.
Academic Coordinator
Ensured classes adhered to methodology and learning standards., Developed strategies with administrative teams to improve student outcomes.
Market Research Analyst
Conducted consumer research, created marketing reports, and identified trends., Designed and evaluated methods for data collection and analysis.
Market Researcher
Processed number portability transfers for US telecom carriers., Conducted telephone surveys with American customers for market research.