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Genesis
Customer Service & Lifecycle Program Manager with 3+ years of expertise
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Competencies
Delivered exceptional service to Medicare patients, achieving high satisfaction ratings.
Closed deals, met/exceeded sales goals, and contributed to revenue growth.
Managed portfolios effectively, ensuring customer retention and upselling strategies.
Led teams of customer service and lifecycle management professionals, optimizing performance.
Utilized Salesforce and CRM tools to profile portfolios and streamline processes.
Education
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Summary
Experienced professional with 3+ years in customer service, sales, and portfolio management, specializing in client retention and process improvements.
Key Achievements
- Achieved 110% of portfolio management objectives
- Collaborated with sales team to identify opportunities, increasing revenue by 15% in 6 months
- Consistently exceeded sales targets by 20% and maintained a 95% customer retention rate
Experience
Sales Representative: Lifecycle Program Manager, Subject Matter Expert, Team Leader
Successfully profiled portfolios using tools such as Tableau, and Salesforce, Ensured outstanding metrics achievements by 110%, Collaborated closely with sales team members to identify new opportunities and upsell and retain existing accounts, resulting in a 15% increase in revenue within the first six months., Successfully closed new business deals, consistently meeting and exceeding sales targets by 20%., Ensured customer satisfaction through proactive communication and follow-up, maintaining a 95% customer retention rate., Implemented process improvements to streamline sales and customer service processes, leading to a 25% increase in efficiency.
Customer Service Representative (Transition Role)
Provided exceptional customer service to Medicare patients, demonstrating strong communication and problem-solving skills., Utilized active listening to understand patient concerns and provide appropriate solutions, achieving a 90% customer satisfaction rating., Collaborated effectively with cross-functional teams to ensure a seamless approach to patient care, resulting in improved service delivery.