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Customer Service & Travel Professional with 5+ years in Hospitality and Client Support
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Competencies
Skilled in handling diverse customer inquiries across multiple channels, ensuring high satisfaction and loyalty.
Proficient in active listening and clear communication, facilitating effective interactions with clients and colleagues.
Experienced in managing appointments and coordinating schedules efficiently within fast-paced environments.
Capable of analyzing situations and developing effective solutions to meet client and organizational needs.
Education
Languages
Summary
Dedicated professional with extensive experience in customer support, travel planning, and appointment coordination. Adept at delivering exceptional service across multiple channels and optimizing operational efficiency.
Key Achievements
- Designed and sold customized travel packages, increasing customer satisfaction and sales at Travel Agency Enlace Roatan.
- Consistently handled over 60 inbound customer support calls daily, maintaining high-quality service at Alorica Honduras.
- Efficiently scheduled and coordinated interpreter appointments, ensuring timely service delivery at Globo Language Solutions.
- Successfully managed outbound calls for insurance clients, achieving accurate data collection and appointment scheduling.
Experience
Travel Agent
Created, marketed, and sold custom travel packages tailored to client preferences and budgets., Provided detailed travel information, including itineraries, visa requirements, and travel insurance options., Scheduled and managed travel bookings, including flights, accommodations, and transportation., Built strong client relationships, resulting in repeat business and referrals., Delivered high-quality customer service through inbound and outbound calls, assisting clients with travel inquiries and reservations.
Assistance
Handled outbound calls to potential clients on behalf of insurance companies, ensuring accurate data collection and scheduling., Scheduled insurance-related appointments, consistently meeting a daily target of seven or more bookings., Maintained detailed records of appointments and client interactions in company systems., Provided courteous and efficient service to ensure a positive client experience and support overall campaign success.
Customer Service Online
Handled 60+ inbound customer service calls daily, consistently delivering high-quality support., Provided multi-channel support (phone, chat, and email) for inquiries related to online orders, sales, gift cards, and general service issues., Assisted customers with order placement, item cancellations, returns, and exchanges., Supported store associates as a Store Operations Assistant (SDA), assisting with refunds, returns, and promotional discounts., Monitored logistics and provided updates to customers regarding shipping, delivery, and product returns., Managed escalated customer issues and relayed feedback to management to improve service delivery., Acted as a training process assistant for new hires in luxury retail customer service programs., Participated in calibration sessions with trainers to ensure service quality and process alignment.
Scheduling Coordinator
Scheduled daily interpreter appointments for client patients via email, ensuring timely coordination based on language and availability., Collaborated closely with colleagues to distribute workload evenly and maintain smooth daily operations., Occasionally handled appointment-related communication through Zoom or phone., Participated in weekly team meetings to share feedback, identify service gaps, and suggest improvements., Maintained a consistent 8-hour work schedule, with weekends off, in a goal-flexible environment focused on booking efficiency and client satisfaction.