Gabriela - Customer Service with 5+ years of multichannel support expertise

Extensive experience handling customer inquiries, complaints, and service requests across multiple channels.

Skilled in managing CRM records, updating client data, and utilizing digital platforms for case tracking and data entry.

Managed daily store activities, inventory, cash handling, and customer loyalty programs to drive sales.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation, reporting, and presentations.

Delivered multichannel customer support (calls, emails, and chat) for international clients., Handled inquiries, complaints, and service requests while meeting quality standards., Managed CRM records and updated client information.

Provided personalized support in an international clinical project., Managed client requests, documentation, follow-ups, and case resolution with accuracy and empathy., Communicated with clients and patients in English and Spanish., Used CRM systems and digital platforms for data entry and case...

Oversaw daily store operations, cash handling, inventory management, and opening/closing procedures., Designed and coordinated promotions, visual merchandising, and product displays., Built long-term client relationships and implemented customer loyalty strategies., Supervised staff and resolved...