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Gabriela
Contact
Competencies
Experiencia demostrada en SAP.
Experiencia demostrada en Salesforce.
Experiencia demostrada en ERP.
Experiencia demostrada en OMS.
Experiencia demostrada en Microsoft Office.
Education
Languages
Summary
Perfil profesional
Experience
Customer Care Representative
Provided customer support for construction equipment sales, rentals, and repair services.. Handled inbound phone calls regarding equipment availability, quotations, and service requests.. Coordinated and routed customer inquiries across multiple national branches.. Maintained accurate customer records while ensuring timely issue resolution.. Delivered excellent customer service while meeting productivity and quality standards.
Order Management Specialist
Managed purchase orders for chemical products supplied to wood-processing manufacturers.. Created and processed orders in SAP while monitoring each order through completion.. Coordinated shipments with manufacturing plants and transportation providers.. Selected the appropriate transportation based on product type, volume, and weight.. Verified shipping restrictions, documentation, and customer-specific requirements.. Maintained continuous communication with internal departments to ensure on-time deliveries.
Customer Care & Technical Support Representative
Provided customer service and technical support to dentists and dental assistants.. Assisted customers with intraoral scanners, software applications, and web platforms.. Troubleshot hardware and software issues related to 3D scanning devices.. Guided users through scanning procedures and resolved imaging errors.. Documented support cases and ensured timely follow-up.
Customer Service & Technical Support Tier II
Delivered Tier II technical support for smartphones, tablets, smartwatches, and computers.. Assisted customers with operating systems, applications, user accounts, and password recovery.. Diagnosed technical issues and provided effective troubleshooting solutions.. Coordinated repair logistics, including shipping devices and scheduling field technicians.. Collaborated with internal teams to ensure efficient case resolution.