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Gabriela
Customer Service and Hospitality Professional with 8+ years of experience
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Competencies
Delivered customer support across hospitality, healthcare, and service industries, ensuring client satisfaction.
Performed consecutive Spanish-English interpretation in medical and customer service contexts, ensuring clear communication.
Utilized Zeus hospitality software for hotel bookings, check-ins, and guest management.
Prepared reports, organized information, and managed customer records using Microsoft Office tools.
Education
Languages
Summary
Experienced professional with a background in customer support, interpretation, and hospitality operations, dedicated to delivering quality service and effective communication.
Key Achievements
- Provided medical interpretation maintaining confidentiality and accuracy, facilitating communication between patients and healthcare providers
- Supported hotel operations through bookings, guest inquiries, and billing, ensuring smooth guest experiences
- Handled customer inquiries, claims, and fraud prevention in diverse roles at Sutherland, LLVC, and other organizations
Experience
Customer care
Assistance and walkthrough procedures and systems., Solve requests and claims related to service fees and charges., Fraud prevention, information validation., General troubleshooting.
Hotel front desk
Booking of accommodations and restaurants, Customer service, solve guests requests and complaints, Check-in and check-out processes, Billing
Receptionist
Welcome and assist visitors., Provide accurate and relevant information as needed., Perform simultaneous Spanish-English interpretation to facilitate communication.
Receptionist
Greet and assist visitors, providing them with relevant information and support., Manage and maintain visitor records and database with accuracy and confidentiality.
Sales and customer service
Provide consultancy and promote educational products for the Inca Organization., Support the preparation of reports and assist in organizing information for the marketing department.
Medical interpreter
Provide consecutive interpretation to facilitate verbal communication between patients and healthcare professionals., Interpret medical terminology accurately without adding or omitting information., Help bridge cultural differences that may affect patient understanding and care., Maintain...
Customer care
Provide step-by-step guidance for navigating procedures and systems., Address and resolve inquiries and disputes concerning service fees and charges., Support to members with hotel bookings, ensuring a seamless and pleasant experience throughout the process.