Gabriela

EDD, ODD, Compliance Support Specialist

Own and execute end-to-end EDD and ODD reviews for high-risk accounts across an active and demanding case pipeline, ensuring full alignment with AML regulations and internal policies.. Manage 40–50 complex cases and tickets daily while maintaining a 97%+ QA score, utilizing tools such as Alloy, Middesk, Crunchbase, and Zendesk.. Deliver detailed, comprehensive EDD reports (SAR) analyzing business models, funds flow, financial risk, and targeted adverse media findings.. Perform strict KYC/KYB verification by reviewing corporate business documents, validating multi jurisdiction ownership structures against primary sources, corporate IDs, and Proof of Address.. Review Source of Funds (SoF), transactional activity, PEPs, and conduct risk screening for complex jurisdictions, including Prohibited and Restricted (PNR) countries.. Coordinate targeted customer outreach based on identified information gaps to ensure thorough verification before account onboarding.. Investigated account access, recovery and security verification issues.. Documented cases accurately and communicated with global customers.