This is my profileContact via CazVidGabriel
Agent
Contact
Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Customer Satisfaction.
Demonstrated experience with Quality Assurance.
Demonstrated experience with U.S. Compliance.
Demonstrated experience with Call Monitoring.
Education
Languages
Summary
View Gabriel's professional profile on CazVid.
Experience
Agent
Provided customer support from U.S. medical and financial accounts through chat and outbound calls., Scheduled medical appointments and verified insurance procedures.
Agent
Managed up to 70 inbound calls per day in English and Spanish., Delivered technical support while identifying upselling and retention opportunities., Translated customer documentation to improve clarity and customer experience.
Compliance Auditor
Monitored and evaluated customer interactions to ensure compliance with U.S regulations and internal quality standards., Conducted call quality audits and identified root causes of performance gaps., Designed and implemented corrective action plans that reduced compliance defects.
Data Entry Specialist
Data Entry Specialist with experience in data migration, invoice processing, and database management., Responsible for converting manual invoice records into Excel spreadsheets with high accuracy and attention to detail., Skilled in QuickBooks, Fastfield, and Dropbox for data entry, document management, and workflow support., Developed and maintained daily operational reports tracking complete jobs across multiple U.S. regions, supporting data accuracy, reporting consistency, and operational efficiency.
Live Recepcionist / Script Migration
Customer-focused Live Recepcionist providing professional call handling services for multiple U.S.-based companies., Responsible for answering inbound calls, accurately collecting and documenting client information, and relaying detailed messages to ensure timely service coordination., Experienced in updating and migrating calls scripts across multiple accounts to maintain accurate workflows within the call management application.