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Gabriel
Supervisor/manager/team lead
Video resume
Supervisor/manager/team lead
I have 10+ in the call center environment working hand in hand with bilingual agents helping customers I have experience in customer service, tech support, retention, and interpretation/translater
Contact
Mexico City, Mexico City, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided high-quality support and tailored solutions to diverse customer needs.
Team SupervisionExpert
Directed and managed teams of bilingual agents in a fast-paced call center environment.
Technical SupportAdvanced
Assisted customers with technical issues, troubleshooting problems effectively.
Sales RetentionAdvanced
Implemented strategies to retain customers and improve satisfaction outcomes.
Interpretation/TranslationIntermediate
Facilitated effective communication between bilingual agents and customers.
Summary
Experienced Supervisor and Manager with over 10 years managing bilingual call center teams, specializing in customer service, sales retention, technical support, and interpretation.
Key Achievements
- Supervised bilingual call center agents in Mexico for major US companies
- Led teams in customer service, sales retention, and technical support
- Managed operations in a bilingual environment for over a decade
Skills
Customer ServiceTeam SupervisionTechnical SupportSales RetentionInterpretation/Translation
Published on CazVid - Jul 3, 2025