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Gabriel
IT Technician & Administrative Assistant
Contact
Competencies
Experiencia demostrada en HTML5.
Experiencia demostrada en CSS.
Experiencia demostrada en Python.
Experiencia demostrada en C/C++.
Experiencia demostrada en Microsoft Excel.
Education
Languages
Summary
IT Technician & Administrative Assistant buscando nuevas oportunidades
Experience
IT Technician & Administrative Assistant
Installed and configured operating systems, applications, and drivers on desktops and laptops.. Provided technical support to end users and troubleshot hardware and software issues.. Assisted in setting up routers, switches, access points, and network cabling infrastructure.. Maintained knowledge base articles to improve future issue resolution and documentation.. Performed routine maintenance, system updates, virus scans, and data backups.. Responding to help desk tickets in a timely manner, resolving technical problems efficiently.
Life Insurance & Financial Sales Representative
Built strong client relationships through clear communication, active listening, and problem resolution.. Explained complex financial concepts in a simple, organized way, strengthening documentation and presentation skills.. Evaluated client needs and recommended suitable solutions based on goals and risk preferences.. Handled confidential information with professionalism and accuracy.
E-Commerce, Social Media & Digital Marketing Manager
Developed and implemented social media strategies to increase brand awareness and drive engagement across multiple platforms.. Managed social media accounts, including content creation, scheduling, and monitoring of posts.. Analyzed data from social media analytics tools to track performance metrics and optimize content strategy.. Created visual content such as graphics, images, and videos to enhance brand presence.. Developed and executed ecommerce marketing strategies to drive website traffic and improve conversion rates.
Healthcare Inbound Customer Representative
Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.. Managed a high volume of incoming calls and emails while meeting response-time and resolution goals.. Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution.. Developed strong problem-solving skills by analyzing complex situations quickly while maintaining composure under pressure.
Solar Sales Consultant
Communicated renewable energy service information to leads in a clear, structured, and customer-focused way.. Created educational content to support outreach, awareness, and lead engagement.. Followed up with prospects to answer questions, resolve concerns, and maintain organized communication.. Managed lead interactions with attention to detail and consistent follow-through.