Versatile customer service professional with experience in tech support, sales, and hospitality, recognized for top performance and contribution to customer retention.
Provided support and solutions to customers across multiple roles and industries.
Engaged in sales activities and supported escalation management at Infosys Verizon.
Delivered technical support and escalations handling for Verizon customers.
Worked on retention initiatives to improve customer loyalty and retention rates.
Gained experience in fast-paced food service environment at McDonald's.
Bill Gosling
Top Performer, Car Loan Company
SSG
Above Average Retention Rate
Infosys Verizon
Recognized Top Performer, Tech Support Experience, SME/Floor Support/Escalations/ Experience
McDonalds
Employee of the Month
9th Grade Education
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