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Gabriel
Customer Service Representative
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Competencies
Experiencia demostrada en Insurance Policy Support.
Experiencia demostrada en Billing & Collections Analysis.
Experiencia demostrada en Cash Management.
Experiencia demostrada en Banking Operations.
Experiencia demostrada en Financial Reporting.
Education
Languages
Summary
Perfil profesional
Experience
Customer Service Representative
Served as the primary point of contact for a US-based insurance agency, managing policy inquiries, renewals, and endorsements.. Educated clients on coverage options, ensuring high satisfaction ratings and retention.. Navigated complex insurance software to update client records and process payments accurately.
Administrative Collections Analyst
Monitored and managed a high-volume portfolio of accounts receivable, significantly reducing delinquency rates.. Analyzed billing discrepancies and negotiated structured payment plans with corporate and residential clients.. Collaborated with the finance department to streamline administrative collection workflows.
Administrative Collections Analyst
Oversaw debt recovery processes for international telecommunications accounts, ensuring adherence to corporate financial policies.. Generated detailed reports on collection trends and provided actionable data to management to improve cash flow.. Resolved escalated billing disputes through effective communication and analytical problem-solving.
Banking Operations Representative (Teller)
Executed a wide range of financial transactions, including commercial deposits, withdrawals, and foreign currency handling.. Consistently balanced cash drawers with zero discrepancies while maintaining strict regulatory compliance.. Identified opportunities to cross-sell banking products, contributing directly to branch sales goals.
Customer Service Representative
Provided high-quality frontline support for a national telecommunications campaign, resolving technical and billing issues.. Maintained top-tier performance metrics (KPIs) in call handling time and first-call resolution.