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Fredy
Customer Service & Banking Professional with 12+ years of experience
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Competencies
Provided comprehensive support and assistance to banking clients and hotel guests, ensuring positive experiences.
Handled credit card payments, online banking inquiries, and banking information dissemination for diverse customers.
Worked in hotel hospitality, culminating in a role providing night audit services at Estelar Hotel.
Maintains a positive attitude and clear communication with customers and colleagues in diverse settings.
Expresses eagerness to learn and adapt, demonstrated through ongoing education efforts.
Summary
Experienced customer service and banking professional with over 12 years of providing support in financial and hospitality sectors, skilled in client communication and operational support.
Key Achievements
- Served customers from multiple Caribbean countries while providing banking information and support at Scotiabank
- Held a decade-long role at Estelar Hotel, culminating as an audit night supervisor
- Demonstrated commitment to continuous learning and professional growth in customer service and finance