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Frederick
Social Media & Customer Service Specialist at Icustodian Services
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Competencies
Proficient in creating, managing, and growing social media platforms including TikTok, YouTube, and WhatsApp Business.
Skilled in developing visual and video content to enhance brand visibility and audience engagement.
Experienced in handling customer inquiries professionally, ensuring high satisfaction levels through prompt responses.
Able to develop and execute social media strategies that increase followers and drive engagement.
Capable of designing engaging graphics for social media content and branding purposes.
Education
Languages
Summary
Frederick is a results-driven social media and customer service specialist with expertise in content creation, platform management, and engaging digital strategies that enhance brand presence and customer satisfaction.
Key Achievements
- Increased TikTok followers from ~101 to over 5,000 within 3 weeks, boosting lead inquiries.
- Managed multi-platform social media channels, enhancing brand engagement and consistency.
- Provided prompt, professional customer service, maintaining high client satisfaction across social channels.
Experience
Operations, IT & Social Media Manager
Managed company social media platforms (TikTok, YouTube, WhatsApp), maintaining consistent branding and engagement across all channels.. Created and published visual and video content that strengthened brand visibility and attracted new client leads.. Managed client data and records with accuracy and confidentiality; handled customer communication from social media channels.
National Service Personnel – IT & Social Media Management
Grew TikTok followers from ~101 to over 5,000 in 3 weeks by strategically pivoting content topics and target language, driving a measurable increase in lead inquiries.. Developed and executed social media strategies that consistently grew followers and boosted average post engagement.. Managed daily content scheduling and community management across WhatsApp, TikTok, and YouTube.. Created trending TikTok videos, engaging posts, and professional LinkedIn updates to improve overall online visibility.
Customer Service Representative
Served as a primary point of contact for customer inquiries received through social media and WhatsApp Business, providing prompt, professional responses that maintained high client satisfaction.. Managed client data and records with accuracy and confidentiality, ensuring information was well-documented and easy to reference for follow-up.. Resolved customer questions and concerns across multiple channels while maintaining consistent, on-brand communication.. Collaborated with team members on daily operations to improve overall service delivery and response times.
Customer Service Representative (National Service)
Handled day-to-day customer communication and community management across WhatsApp, TikTok, and YouTube, responding to inquiries and feedback with patience and professionalism.. Built trust with a growing customer base by identifying their needs and tailoring communication accordingly.. Maintained detailed records of engagement and inquiries to support continuous service improvement.. Worked closely with colleagues to share best practices and maintain consistent service quality across channels.