This is my profileContact via CazVidFrank
Quality and Researcher at Music Audience Exchange, MAX
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Competencies
Skilled in managing customer interactions, ensuring satisfaction through effective communication and problem resolution.
Experienced in providing technical assistance and developing SEO strategies to improve online presence.
Proficient in managing marketing campaigns and collaborations to achieve targeted engagement.
Competent in using Adobe, Canva, and design tools to create engaging visual content.
Education
Languages
Summary
Dedicated to delivering exceptional results in marketing, customer service, and technical support roles. Skilled in campaign management, client relations, and digital design, with a strong focus on impactful communication and problem-solving.
Key Achievements
- Managed successful marketing campaigns in collaboration with global partners, enhancing brand visibility.
- Facilitated seamless property transactions by engaging with buyers and sellers, improving client satisfaction.
- Provided expert technical support on Wix platform, developing tailored SEO strategies to boost website visibility.
- Ensured accurate clinical data entry and effective patient communication in a medical laboratory setting.
Experience
Quality and researcher
Worked at Emaya (El Salvador) as part of the partnership with SEBPO, a global marketing, e-commerce and advertising company., Collaborated with MAX – Music Audience Exchange, managing campaigns that connected music artists with major brands., Coordinated marketing campaigns and made QA review to check that all was working well., Created initiatives between artists and companies such as McDonald’s, ensuring brand alignment and engagement., Created SOPs for the training of new people in the account, and created all the necessary material with learning activities during my career at the company.
Appointment specialist
Engaged with buyers and sellers to facilitate property transactions, ensuring a seamless experience., Collaborated with showing agents to present properties effectively, enhancing buyer interest., Updated property listings on Zillow, improving visibility and accuracy for potential buyers.
Technical Support
Provided expert technical support to users of the Wix platform, assisting in website design, domains, hosting, DNS, and SEO plans., Developed tailored SEO strategies to enhance website visibility and performance in search engines., Collaborated with clients to build websites from scratch, ensuring a user-friendly experience., Achieved a 30% increase in customer satisfaction rating through effective problem solving and support.
Customer Service
Assisted customers in booking appointments for hotels, flights, activities, and car rentals., Managed cancellations, changes, and refunds efficiently, ensuring customer satisfaction., Gained proficiency in Amadeus and GDS tools, enhancing operational effectiveness., Delivered exceptional customer service, contributing to a positive brand reputation at Hopper.
Medical Assistant
Assisted in digitizing hemograms and clinical test samples, ensuring accurate and timely data entry., Delivered clinical test results to patients, maintaining clear communication and empathetic support both in-person and digitally., Coordinated directly with clinical laboratory technicians to verify and clarify test information., Managed patient records and documentation using Microsoft Word and Excel, maintaining confidentiality and organization., Created health-related content for social media platforms to promote awareness and engagement.