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Frank
Pasante IT - Cartago San José
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Competencies
Experiencia demostrada en Collaboration tools (MS Teams, Zoom, etc.).
Experiencia demostrada en Installation and configuration of operating systems (Windows, windows server and Linux).
Experiencia demostrada en Network configuration and maintenance.
Experiencia demostrada en Handling technical support tickets.
Experiencia demostrada en Troubleshooting hardware and software issues.
Education
Languages
Summary
Pasante IT - Cartago San José buscando nuevas oportunidades
Experience
Support technician
Customer service face to face
Administrative tasks and customer service
Software maintenance tasks
Software Engineer
Developed and implemented a comprehensive restaurant management system featuring automated electronic invoicing compliant with local regulations.. Designed a multi-tenant SaaS architecture to ensure scalability and efficient data isolation for business operations.. Built and integrated RESTful APIs using Python (FastAPI) and MySQL, and managed frontend development with React and Next.js.
Infrastructure Support Technician
Managed and resolved high-priority cloud service tickets through ServiceNow, ensuring SLA compliance.. Installed and configured Windows, Windows Server, and Linux operating systems in enterprise environments.