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Healthcare Administrative & Interpretive Specialist with 5+ years in Medical Support
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Competencies
Ensured accuracy, confidentiality, and compliance in managing health records and insurance claims.
Provided bilingual interpretation services during healthcare consultations to facilitate clear communication.
Assisted patients and providers via phone and in-person, addressing inquiries and coordinating care.
Designed and implemented workplace health initiatives, training programs, and performance evaluations.
Conducted data analysis and prepared reports to support decision-making in healthcare and organizational contexts.
Education
Languages
Summary
Dedicated healthcare assistant with expertise in medical records, interpretation, and patient engagement. Skilled in compliance, communication, and organizational development, aiming to improve healthcare delivery and employee well-being.
Key Achievements
- Managed patient records at Blue Cross and Blue Shield, ensuring HIPAA compliance and data accuracy.
- Provided real-time medical interpretation between providers and Spanish-speaking patients, improving communication.
- Implemented employee development programs and health initiatives to enhance workplace well-being and operational efficiency.
Experience
Medical Records Assistant (MRA)
Managed patient health records ensuring accuracy, confidentiality, and compliance with HIPAA regulations., Assisted with insurance claim processing., Responded to patient and provider inquiries regarding medical records while safeguarding sensitive information., Coordinated record transfers...
Bilingual Video Remote Medical Interpreter (VRI)
Provide accurate real-time interpretation between healthcare providers and Spanish-speaking patients., Ensure clarity in medical consultations, procedures, and patient instructions to enhance care outcomes., Maintain confidentiality and comply with HIPAA regulations.
Bilingual Customer Service Representative (CSR)
Provided assistance to patients and legal representatives regarding healthcare services., Coordinated patient referrals and clinical case management., Supported users in managing emotional and psychological concerns related to healthcare access.
Assistant Psychologist & Back-Office Specialist
Conducted data analysis and prepared administrative reports to optimize decision-making., Strengthened internal communication between departments, ensuring operational efficiency., Oversaw brand campaign processes to align with organizational goals.
Psychology Intern (Occupational Health & Well-being)
Assessed training needs and developed employee development programs., Designed and implemented performance evaluation systems., Developed occupational health initiatives to reduce workplace stress and enhance emotional well-being., Created preventive Occupational Safety and Health (OSH) programs...