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Shipping and Receiving Supervisor
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Competencies
Coordinated domestic and international shipments, managing documentation, cargo specifications, and delivery schedules.
Provided support for inquiries, complaint resolution, and client communication, ensuring customer satisfaction.
Handled inventory organization, material management, and cargo tracking systems to streamline operations.
Planned and monitored operational activities, including scheduling, dispatch, and freight audits.
Supervised teams across roles, overseeing training, workflow, and performance management.
Education
Languages
Summary
Dedicated logistics and customer service specialist with over 10 years of experience in shipment coordination, team supervision, and operational efficiency across diverse organizations.
Key Achievements
- Managed domestic and international shipments, coordinating with multiple departments to optimize logistics operations.
- Supervised and trained teams across various roles, ensuring operational objectives and service standards were met.
- Developed and implemented operational policies and procedures to improve workflow and compliance.
Experience
Shipping and Receiving Supervisor
Responsible for hiring, training, and supervising staff., Development of operational policies and procedures., Control of email volume and response times, ensuring timely attention., Management of customer claims, coordination of domestic and international shipments, interdepartmental collaboration...
Operations Coordinator
Scheduling of NB and SB operations., Processing work order entries in the Allways system., Monitoring shipment to the client, ensuring delivery dates and loading., Managing delays and cargo specifications, providing POD to the client., Tracking merchandise with operators.
Customer Service
Scheduling of NB and SB operations, entering work orders into the system., Monitoring and communicating shipment status to clients, ensuring delivery dates, timely loading and delivery, and providing POD., Managing charges for delays and additional cargo specifications., Supporting the billing...
Customer Service Supervisor
Supervision of staff, ensuring the achievement of objectives., Problem-solving, training, and continuous support to personnel., Coordination of export and import operations., Ensuring trip assignments for NB and SB routes, and detailed follow-up on shipments.
Operations Supervisor, Customer Service
Supervision of the proper execution of activities by the staff, including training and resolution of issues escalated by subordinates., Coordination with the road traffic team to establish the daily placement plan, monitoring the compliance with the offer plan, prioritizing dispatches, following up...
Specialist Customer Service
Providing support to the sales department and full management of complaint resolution until successful closure., Continuous follow-up with clients on pending issues, delays, and communication of delivery dates., Reviewing inventory of parts and finished products in the system, creating and...
Traffic Coordinator
Responsible for receiving, reviewing, and inventorying merchandise in the warehouse., Requesting and verifying invoices with American suppliers., Entering information into the system for imports and coordinating with trucking companies., Organizing the team for material loading, dispatching units,...