Francisco - Talent Acquisition with 10+ years in HR and Digital Marketing

Led high-volume recruiting campaigns, developing strategies for diverse locations and technical profiles.

Created and executed social media campaigns and managed digital channels to source talent globally.

Supervised and coached multiple teams across different countries, enhancing performance and strategic hiring efforts.

Streamlined recruitment workflows, managed budgets, and improved process efficiency within HR functions.

Provided service support in customer support roles, building rapport and fostering long-term relationships.

Plan all high-volume recruiting Technical and regular positions, schedule new classes, manage monthly budget, create social media content, and recruit new candidates through multiple channels, Overseeing various teams in Santiago de los Caballeros, Dominican Republic, Hermosillo Mexico, Colon Panama, Kingston Jamaica, and San Jose Costa Rica, in charge of managing a team of 5 managers in LatAm and Caribbean locations each with a team of 5 Talent acquisition specialists, able to hire over 800 candidates per month in our 5 locations in LatAm, coaching each manager and implementing new custom strategies according to each location, Implemented the social media strategy to attract candidates using Digital marketing, Meta business suite, Google ads, and Instagram ads, building our global digital marketing team in our 27 locations around the world., Screening and testing IT profiles and resumes to find the best candidates for Technical positions., Coordinated job fairs and campus recruiting events to attract top talent from diverse backgrounds., Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes., Reduced process gaps while supervising employees to achieve optimal productivity., Facilitated successful policy implementation and enforcement to maintain legal and operational compliance., Collaborated with HR team members to ensure a seamless onboarding experience for new hires through effective communication and coordination of orientation programs., Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent., Developed strong relationships with hiring managers to better understand their needs, resulting in improved candidate selection., Enhanced the efficiency of talent acquisition processes by implementing data-driven strategies and streamlining workflows., Conducted regular evaluations of recruitment vendors to optimize budget allocation while maintaining high-quality services and deliverables.

Plan all high volume recruiting weekly needs, schedule new classes, manage a monthly budget, create social media content, recruiting new candidates through multiple channels, Hiring candidates from Costa Rica, El Salvador, Nicaragua, Panamá and Colombia due to client's needs, Also focused on hiring IT roles profiles through several channels., Collaborated with department heads in developing accurate job descriptions that effectively communicated role expectations and requirements to potential candidates., Collaborated with HR leadership regarding candidate salary determinations., Distributed employee engagement surveys to identify areas of improvement., Built and strengthened successful relationships with external recruiters and agencies., Developed comprehensive interview guides and assessment tools for consistent candidate evaluations across all roles and functions within the organization., Created and implemented forward-thinking initiatives to improve employee engagement., Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates., Identified and implemented appropriate strategies to increase employee satisfaction and retention., Designed, developed, and implemented successful recruitment process to fill more than 1200 vacancies each year.

Oversee efficiency of operational process and project management team, also part of the business development team, managing 5 Line of business, maintaining metrics, providing coaching sessions, creating improvement plans and making sure we met SLA's and KPI's, handle budget and staffing needs, being in constant communication with our clients to keep processes aligned and assuring SOW's are been honored and followed, preparing weekly, monthly and quarterly forecasts, managing incentives plan to drive agents performance to meet our goals, monitor all client and internal reporting to find areas of opportunity., Spearheaded process improvements to reduce errors and increase overall quality in operations management., Drove revenue growth by identifying new market opportunities and developing targeted sales strategies., Prepared documents for internal and external audits., Developed systems and procedures to improve operational quality and team efficiency., Implemented business strategies, increasing revenue, and effectively targeting new markets., Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints., Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development., Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills., Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices., Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches., Reduced operational risks while organizing data to forecast performance trends., Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues., Implemented innovative programs to increase employee loyalty and reduce turnover.

I was in charge of providing support to all Uber eats delivery and customers, initiating the process for our Costa Rica team, Did contribute to creating the whole Uber Eats Department in Costa Rica and Mexico., Developed rapport with customers, fostering long-term relationships and repeat business., Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service and collections agent for Bally total fitness., Responded to customer calls and emails to answer questions about products and services., Responded proactively and positively to rapid change., Facilitated communications through management of inbound and outbound customer calls., Improved overall efficiency by providing constructive feedback to peers during team meetings.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences., Reviewed customer feedback regularly, using insights to further enhance service delivery methods., Contributed to team meetings with valuable input, fostering a collaborative work environment., Enhanced customer satisfaction by addressing and resolving issues in a timely manner.

In charge of outbound collections calls to collect past due balances for hospital bills, creating payment arrangements or payment in full, able to collect over $10.000 in past due bills in payment arrangements and payment in full transactions., Listened to customers and negotiated solutions that met creditor and debtor needs., Maintained accurate records of customer accounts, payments and payment plans., Researched billing errors and discrepancies to initiate corrective action.

Customer service and collections agent for Sprint-Nextel consumer, providing information regarding phone plans and creating payment plans for consumers in debt, Manage to be the top performer for 8 months in a row., Assisted in training new hires on department procedures, system navigation, and best practices for successful collections., Participated in ongoing training programs to stay current on industry trends, best practices, and regulatory changes., Worked with customer to create debt repayment plan based on current financial condition.