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Sales Agent
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Competencies
Extensive experience in providing exceptional customer support across telecom, insurance, and retail sectors.
Proven ability to drive sales through product promotion, customer engagement, and strategic upselling.
Skilled in troubleshooting devices and connectivity issues, enhancing user experience and retention.
Experience in supervising, coaching, and motivating teams to meet performance metrics.
Education
Languages
Summary
Dedicated professional with over 8 years of experience delivering top-tier customer support, technical troubleshooting, and sales growth in telecom and retail environments. Skilled in team leadership and problem resolution.
Key Achievements
- Consistently achieved high sales targets by effectively promoting merchandise on QVC live TV show.
- Resolved complex technical issues for Verizon Wireless customers, improving customer satisfaction and retention.
- Handled diverse insurance claims efficiently, ensuring prompt solutions for clients' incidents.
- Led and coached customer service teams at Empereon Constar Latam, boosting team performance and service quality.
Experience
Sales Agent
Selling Merchandise for QVC shop live tv show in the USA
Tech Support
Verizon Wireless tech/sales agent providing customers by fixing theirs devices (smartphone, Tablet, Hotspot, Wireless Internet Router from any malfunctions, connectivity, or internal system. Upgrading their devices with our latest products and making a sale
Customer Service Agent
Allstate Agent (FNOL) First Notice of Loss taking calls of recent incidents (theft, burglary, collision, wreck, 911 call services, roadside assistance and insurance claims with providing solutions with adjusting if there was going to be a deductible or not and Get their insured item fixed in a repair shop
Team Lead/ Supervisor
Frontier Communications DSL/Fiber Optic/Satellite Internet/Phone Line working in all the departments helping my colleagues meet metric and standards. Coaching my agents on how to better themselves and their performance at work. Taking escalation calls etc .......