This is my profileContact via CazVid
Francisco
Customer Service Agent with 18+ years in call centers
Video resume
Customer service agent.
I have been working in call centers since 2005. This late job I had I was working on Connempathy here in Tijuana from home office for nearly 6 years. I was working as a Tier 2 taking Supervisor calls from Tier 1 agent's. We took calls from companies like Fabletics, Savage x Fenty, Yitti, Show dazzle, JustFab and Fabkids. I quit to look for better opportunities and a better pay check. I live in Tijuana and would love a opportunity to work from home with 100% of my commitment to the company.
Contact
Tijuana, Baja California, Mexico
Open to remote
Available on CazVid
Competencies
Customer SupportExpert
Handled complex customer inquiries and escalations in a high-volume call center environment.
Team SupervisionAdvanced
Supervised call center agents, training and mentoring team members to improve service quality.
Communication SkillsExpert
Effectively communicated with customers and team members, providing clear and professional support.
Remote WorkAdvanced
Successfully managed remote customer service tasks from home office for over 6 years.
Summary
Experienced call center agent with a background in supervising and handling customer inquiries for international brands, seeking remote opportunities.
Key Achievements
- Promoted from surveyor to supervisor within two years of starting career.
- Managed Tier 2 customer support, handling supervisor-level calls for multiple international brands.
- Provided consistent remote support for 6 years, demonstrating reliability and commitment.
Skills
Customer SupportTeam SupervisionCommunication SkillsRemote Work
Published on CazVid - Jul 3, 2025