Experienced business analyst and sales manager specializing in Salesforce environments, QA testing, and cross-functional support.
Applied business analysis techniques to improve workflows and support project requirements.
Conducted integration testing, bug tracking, and quality assurance for Salesforce implementations.
Provided technical support and problem-solving expertise to ensure customer satisfaction.
Managed sales operations and negotiations to enhance regional sales results.
SCHNEIDER ELECTRIC
Business Analysis, Case Study JIRA, Workbench, Salesforce Inspector, Postman, VISIO, Integration Testing, Test Planning, Agile Methologies
SCHNEIDER ELECTRIC
Case Study JIRA, Workbench, Salesforce Inspector, Integration Testing, QA Testing, Bug Tracking
SCHNEIDER ELECTRIC
Tech Support, Problem solving, Customer Service
ALTITEK ELECTRONICS
Problem solving, Sales Reports, Customer Satisfaction, Supplier Negotiations
BA
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Utilized tools like Visio and Postman to streamline testing, process validation, and documentation.
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