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Data Analyst with 5 years of experience in financial services
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Competencies
Utilized statistical methods and tools like Excel and SQL to analyze large datasets for actionable insights.
Created dashboards and reports in Tableau and Power BI to visualize trends and key metrics.
Designed and executed complex SQL queries to extract and manipulate data from relational databases.
Built financial models to support forecasting and budgeting processes for corporate clients.
Supervised and mentored junior analysts, coordinating project deliverables and timelines.
Education
Summary
Experienced data analyst specializing in financial data analysis, reporting, and visualization, with a proven ability to improve processes and support strategic decisions.
Key Achievements
- Streamlined data reporting processes, reducing report generation time by 30%
- Led a team of 4 analysts to improve data accuracy and consistency across projects
- Developed and maintained dashboards that supported strategic decision-making
Experience
Customer Service and Sales Agent
Answer the clients and help them solve the problem they have with the best solution possible.
Customer Service and Back Office Agent
Getting in charge of solving logistics problems with the customer., Follow the process of deliveries and shippings.
Customer Service and Tech Support Agent
Give customers instructions to solve and get his phone and service working at its best.
Customer Service Agent
Answering calls and help in making orders for existent customers., Up sales and make configurations on customers accounts.
Administration Specialist/Back Office Agent
Review and Submit applications of merchant’s into a processing platform., Follow up with the application until the account is fully approved., If Documents were needed I would call the business owner to gather this information/documents., Created work sheets to gather and match information with workflows.