Francisco - Customer Service Specialist with 10+ years in Telecom & Healthcare

Haina Arriba, Santo Domingo Province, Dominican RepublicRemoteen

Provided customer support for major clients including Altice, Yahoo, and health service providers.

Handled a broad spectrum of activities aimed at ensuring patient and customer satisfaction.

Published on CazVidOpen to remote

Summary

Experienced in delivering customer support across telecom and healthcare sectors with a focus on satisfaction and retention.

Key Achievements

Gained experience across multiple companies, demonstrating role progression and skill diversification.

Skills

Active ListeningAdvanced

Utilized active listening to effectively address customer concerns and improve service quality.

Management SkillsIntermediate

Managed multiple customer cases and retention strategies for telecom and healthcare clients.

Problem-solving SkillsAdvanced

Resolved diverse customer issues related to technical services, insurance claims, and healthcare inquiries.

Customer SupportExpert

Provided high-quality customer service across telecom and healthcare sectors, ensuring satisfaction and loyalty.

Languages

English

Experience

Customer Service

ERC

2017 - 2024

Customer service for Altice and retention strategies for Yahoo involve a broad spectrum of activities designed to ensure customer satisfaction, resolve issues, and foster long-term loyalty.

Customer Service

ROCOCO

2007 - 2010

Medical Visitor

Stream International

2005 - 2006

Customer service for health services: a wide range of activities aimed at ensuring that patients receive high-quality care and support. This includes everything from answering questions about medical procedures, treatment and insurance claims.