Experienced in hotel and restaurant operations with a focus on customer service excellence and process standardization.
Delivered high-quality customer service in luxury hotel and restaurant settings.
Managed daily hotel and restaurant operations, ensuring efficiency and standards adherence.
Coordinated groups and events, handling reservations, logistics, and banquet operations.
Engaged in B2B marketing activities and built strategic partnerships to promote services.
Bellafer Hotel Boutique
Increase operational efficiency, Business Alliances, Prepares Restaurant for each shift
Hotel City Express Plus by Marriott
Built operations teams to provide tangible added value to guests through various business unit., Enhanced guest satisfaction index.
Restaurant La Casa de La Langosta
Standardized F&B process inventory and menu., Customer Service (Reservations, quotations etc), B2B Marketing in social media.
Hotel Marriott Tijuana
Rooms reservations and blocking, Banquet & Conventions operations, Logistics for lodging (MLS, LIGA MX, BBVA)
Bachelor Degree
Diploma
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Utilized Microsoft Office tools for daily operations, planning, and reporting.
Live Aqua Cancún
Customer Service in a 5 Diamond All Inclusive Hotel, Ensuring high Operations standards (inventory, menu, quotations), Residence Host in restaurants, Pool bar and Convention Center
