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Hospitality Professional with 10+ years of service excellence
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Competencies
Delivered high-quality customer service in luxury hotel and restaurant settings.
Managed daily hotel and restaurant operations, ensuring efficiency and standards adherence.
Coordinated groups and events, handling reservations, logistics, and banquet operations.
Engaged in B2B marketing activities and built strategic partnerships to promote services.
Utilized Microsoft Office tools for daily operations, planning, and reporting.
Education
Languages
Summary
Experienced in hotel and restaurant operations with a focus on customer service excellence and process standardization.
Key Achievements
- Progressed from F&B Supervisor to General Manager, enhancing operational standards
- Standardized F&B processes and menus across multiple roles
- Built and led operations teams to improve guest satisfaction and efficiency
Experience
F&B Manager
Increase operational efficiency, Business Alliances, Prepares Restaurant for each shift
General Manager Operations
Built operations teams to provide tangible added value to guests through various business unit., Enhanced guest satisfaction index.
F&B Manager
Standardized F&B process inventory and menu., Customer Service (Reservations, quotations etc), B2B Marketing in social media.
Groups & Events Coordinator
Rooms reservations and blocking, Banquet & Conventions operations, Logistics for lodging (MLS, LIGA MX, BBVA)
F&B Supervisor
Customer Service in a 5 Diamond All Inclusive Hotel, Ensuring high Operations standards (inventory, menu, quotations), Residence Host in restaurants, Pool bar and Convention Center