Bilingual computer science engineer with extensive experience in IT support, multimedia production, and education. Skilled in managing enterprise tools and delivering customer-focused technical assistance.
Provided bilingual remote technical assistance in IT support environments.
Utilized tools such as Active Directory, VMWare, and Virtual Desktops to manage enterprise systems.
Operated cameras and audio equipment, and managed video production using OBS Studio for news content.
Taught courses on Physics, Network Security, and Computer Aided Drawing at a university level.
Hexaware Technologies Ltd.
Bilingual technical support agent, exposure to domains like remote IT tech support, using the following tools: Active Directory, Virtual Desktops, Citrix, VMWare, Avaya, Service-Now, Oracle Field service manager, Intune, under Windows and MacOS.
ResultsCX
Bilingual remote tech support agent for customers with internet, telephony and video on demand services for COMCAST.
ANS Multimedios
Video editing, audiovisual production of the news program Conciencia Crítica, in charge of cameras, microphones and audio and video console through OBS Studio.
Tecnológico Nacional de México Campus Minatitlán
Teaching subjects such as: Fundamentals of Physics, Electromechanical Drawing, Network Security, Computer Aided Drawing, Electronic Marketing, among others.
Bachelor of Engineering
Diploma
Discover other professionals with similar experience
Communicated effectively in both English and Spanish in technical and customer service roles.
