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Francisco
IT Service Desk Agent with Diverse Technical Support Skills
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Competencies
Provided bilingual remote technical assistance in IT support environments.
Utilized tools such as Active Directory, VMWare, and Virtual Desktops to manage enterprise systems.
Operated cameras and audio equipment, and managed video production using OBS Studio for news content.
Taught courses on Physics, Network Security, and Computer Aided Drawing at a university level.
Communicated effectively in both English and Spanish in technical and customer service roles.
Education
Languages
Summary
Bilingual computer science engineer with extensive experience in IT support, multimedia production, and education. Skilled in managing enterprise tools and delivering customer-focused technical assistance.
Key Achievements
- Supported bilingual users across multiple IT domains including remote support and system administration.
- Gained experience with a variety of enterprise tools such as Active Directory, Citrix, and VMWare.
- Taught subjects like Network Security and Electronic Marketing, demonstrating versatility in technical and academic roles.
Experience
IT Service Desk Agent
Bilingual technical support agent, exposure to domains like remote IT tech support, using the following tools: Active Directory, Virtual Desktops, Citrix, VMWare, Avaya, Service-Now, Oracle Field service manager, Intune, under Windows and MacOS.
Call center agent
Bilingual remote tech support agent for customers with internet, telephony and video on demand services for COMCAST.
Producer
Video editing, audiovisual production of the news program Conciencia Crítica, in charge of cameras, microphones and audio and video console through OBS Studio.
Professor
Teaching subjects such as: Fundamentals of Physics, Electromechanical Drawing, Network Security, Computer Aided Drawing, Electronic Marketing, among others.