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Francisco
Customer Service Specialist with 7+ years in legal, rental, healthcare, and retail sectors
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Competencies
Provided high-quality customer support across legal, automotive, healthcare, and retail industries, handling inquiries and problem-solving.
Fluent in English and Spanish, facilitating clear cross-cultural communication and client interactions.
Scheduled shipments, analyzed inventory, and managed supply chain operations in a supermarket distribution setting.
Developed customer relationships and managed international sales programs for a wholesale company.
Proficient in exporting & importing, warehousing, shipping & receiving, and computer tools like MS Word, Excel, and DALLAS.
Education
Languages
Summary
Experienced professional in customer service, inventory management, and sales across legal, retail, healthcare, and logistics industries. Skilled in bilingual communication and process coordination.
Key Achievements
- Handled inquiries, documentation, and client communication for immigration processes at Meneses Law Firm.
- Coordinated rental requests and special equipment for seamless customer experiences at Enterprise Rent-A-Car.
- Maintained 98% inventory accuracy and optimized shipment scheduling for a supermarket distribution center.
Experience
Customer Service Representative
Made outbound calls to customers, informing them of the receipt of notifications or documents from the Immigration Office such as First Notice, Prima Facie, Biometrics, I-765 approval, Work Permit, Residence, Green Card, and other immigration documents., Provide excellent client service, addressing...
Customer Service Representative
Assisted customers with various rental requests, including vehicle upgrades, pickup/drop-off changes, extensions, and payment adjustments., Coordinated special equipment requests to ensure customer satisfaction and seamless service.
Customer Service Agent 2.0
Provided inbound and outbound support for members, explaining medical plans, resolving issues with healthcare providers, and guiding them in finding services., Opened grievances and followed up on member concerns to maintain high standards of customer care.
Inventory Control Specialist
Scheduled and optimized product shipments to ensure consistent supply to 130 retail locations, minimizing costs and maintaining 98% inventory accuracy., Analyzed inventory levels to set reorder points, assembled and prepared goods for shipment, and documented shipment data for records and...
Sales Manager – South America
Developed and managed customer relationships for a Canadian pine tree wholesaler, expanding sales across South America., Created sales programs, strategies, and product enhancements to improve customer satisfaction and increase revenue., Oversaw international shipping processes, ensuring compliance...