Félix - Data Scientist with 5 years experience in AI and machine learning

Used Python extensively for data analysis, modeling, and automation tasks.

Applied various ML algorithms to solve business problems and improve processes.

Created dashboards and visual insights to communicate findings to stakeholders.

Managed and queried large datasets to extract actionable insights for business strategies.

Provided email and chat support for video game customers, achieving an average customer satisfaction score of 90%., Resolved over 50 customer inquiries daily, managing account issues, refunds, and technical problems., Proactively followed up with customers, reducing ticket resolution time by 20%.

Assisted customers across different service campaigns, handling payments, service education, and benefits explanation., Resolved customer issues effectively, contributing to a 95% customer retention rate., Collaborated with cross-functional teams to ensure optimal resolution and customer satisfaction.