Dynamic professional with extensive experience in customer service and live sports management, dedicated to enhancing operational efficiency and user experience.
Over a decade of experience in providing high-quality customer service in the betting and gaming industry.
Proficient in managing live sports operations, ensuring accurate line movement and grading.
Skilled in designing and executing sports events, enhancing engagement for users.
Knowledgeable in Microsoft Office and Cisco networking, supporting operational tasks.
Betcris
Stream
White House
SBG global Sportbook and Online Casino
JustBet Sportbook
Spotfn
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Experienced in ensuring compliance with text regulations and visual standards in sports betting.
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Heritage Sportbook and Online Casino
Review of all visual aspects of the platform including Text Regulations, alignments, wording of player names, team names, league names, declarations correctly set-up, icons and flags accurately set-up, and process of the wagers where Bet Slip, History and Manager Tools descriptions are consistent among each other.. When a potential issue or point of improvement is identified, the supervisor reports it to the QA / IT chat if related to a technical issue that should be addressed in a short period of time; the Chat Support if there are names to be corrected; or the Manager in order to create an Asana Ticket if the issue is not to be urgently resolved.. Make sure scores and status/period are correct E.g. if the event is at halftime to actually show halftime, etc.. Make sure all at Bet365 website is being offered by LS (If not, create a ticket to LSports). Make sure monitoring shows the correct offering. (e.g.12 including OT or erroneously 12x from each Bookie you have weighted and main market). Review main Line according to the scoring and rest of Lines and periods. Review the rest of the Lines on the website and review if any other relations can be found (similar to Double Chance vs pt Spread). Make sure you are checking Margins + Odd-Even vs Bet365.. Compare lines from Baalm using each alternative window and make sure you are doing the right adjustments to avoid this, which is NOT a bad Line but it looks terrible.. Make sure your lines on the website are exactly the same as Baalm, if not: block the event and report.. Whatever else you think is worth to be reviewed and that it might be probably missing e.g. making sure that the 2nd Line opening for American Footballs are correct, etc, etc.. Esports knowledge CS:GO, Dota2, LOL, Valorent, Rainbow6, FIFA, etc.. Be on top of all live games and finish them with accurate timing applying scores and compare them with different sources, Flashcore.com , Sofascore.com , Betsapi.com, plus Official Websites.. Profiles and Manager tools trainer and schedule organizer. Donbest.
Ace PerHead Sportbook and Online Casino
Proficient in creating props, schedules, tournaments and player props for all kinds of Sports.. Nascar, F1, Trucks.. Creation of events, opening and closing games as well of grading in an accurate time.. Agent profiles, give out figures review Agents and Players accounts. Donbest, knowledge of various sports websites, Odds tracker and Bet tracker, understanding of line types and juice.. My role during these years at this Sportsbook primarily involved daily board reviews, creation of props, grading and opening Halftime lines among help and cover inquiries from the CS staff also reviewing bet grading and claims with 3rd-party services.
