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Customer Service Agent with 3+ years in retail and client support
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Competencies
Provided multi-channel support, resolving conflicts and managing guarantees to ensure customer satisfaction.
Utilized CRM and SAP systems to manage client data, process orders, and handle service requests efficiently.
Processed digital sales, managed SKU coding, and coordinated product shipments for timely delivery.
Communicated effectively with clients across channels, resolving issues promptly and professionally.
Used Microsoft Office tools for documentation, report management, and communication tasks.
Education
Languages
Summary
Dedicated customer service agent with over 3 years supporting retail environments. Skilled in CRM/SAP, conflict resolution, and digital order management. Adept at handling complex cases and ensuring customer satisfaction through effective communication and problem-solving.
Key Achievements
- Managed multi-channel customer interactions via calls, WhatsApp, and email, ensuring high service standards.
- Handled complex cases, resolution of complaints, and post-sale follow-up, enhancing customer satisfaction.
- Processed sales, managed digital orders, coordinated product dispatch, and maintained accurate SKU records.
Experience
Agente de Servicio al Cliente
Atención de clientes por llamadas, WhatsApp y correo electrónico., Gestión y resolución de reclamos y devoluciones., Procesamiento de ventas y asesoría a clientes., Registro y control de códigos SKU., Gestión de pedidos digitales y coordinación de despacho de productos., Manejo de CRM, SAP y...