Dedicated customer service and technical support agent with extensive experience across retail, telecom, and logistics sectors, specializing in troubleshooting, client communication, and document management.
Provided exceptional customer service in retail, support, and delivery environments.
Troubleshot devices, resolved customer concerns, and improved document processing.
Reviewed, proofread, and streamlined documents to reduce rejection rates.
Facilitated discussions and customer interactions through various communication channels.
Startek Honduras
Worked for a retailer solving issues and concerns with customer orders, Helping via chat and making calls to help the customers and providing a resolution for their concerns.
24/7 intouch
Helping customers with troubleshooting their devices, Doing sales of recommended products, Attending claims of defective products, Shipping new parts and follow-ups in existing claims.
Teleperformance
Worked for a phone carrier helping customers that were looking to purchase a phone plan, Helping to troubleshoot their devices.
Teleperformance
Proofread and streamlined documents to enhance submission quality and reduce rejections, Evaluate documents processes to ensure accuracy and completeness.
High school diploma
Bachelor’s degree
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Assisted customers with troubleshooting and product recommendations.
Teleperformance Honduras
Providing sales options of products recommended to the customers to supply their needs, Troubleshoot their devices using techsee, Keep cases of the recurrent issues of the customers.
Dilo and Dilo delivery Honduras
Helping customers with the payments of services, Following up with the failed payments and their refunds, Provided assistance to customer making food orders in the app, Follow up the delivery to make sure they arrive in time as scheduled in the delivery time.
