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Fernando
Customer Support Specialist with diverse experience in customer service and operations
Video resume
Customer Support Specialist
Manage large amounts of incoming phone calls, emails and chatsnIdentify and assess customers’ needs to achieve satisfactionnBuild sustainable relationships and trust with customer accounts through open and interactive communicationnProvide accurate, valid and complete information by using the right methods/toolsnMeet personal/customer service team sales targets and call handling quotasnHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to
Contact
Tegucigalpa, Francisco Morazán Department, Honduras
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided face-to-face and remote customer support in various industries including airline and hospitality.
CommunicationExpert
Effectively communicated to identify customer needs, build relationships, and resolve issues.
Logistics & OperationsIntermediate
Gained experience managing operations in hospitality and airline sectors.
Language & TranslationIntermediate
Performed translation tasks and language support in professional settings.
Business Ownership & ManagementBeginner
Owned and operated a café and bakery, gaining entrepreneurial experience.
Summary
Experienced in face-to-face and remote customer interactions across hospitality, airline, and entrepreneurial sectors.
Key Achievements
- Managed high volume of customer interactions across phone, email, and chat channels
- Built and maintained sustainable relationships with customer accounts
- Handled customer complaints and provided solutions within time limits
Skills
Customer ServiceCommunicationLogistics & OperationsLanguage & TranslationBusiness Ownership & Management
Published on CazVid - Jul 3, 2025